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SAP SCN Podcasts

Starting in December of 2007, Jon began a multi-year series of podcasts with the SAP SCN Community team. You can find them all on this page for easy downloading and text highlights.
Podcast: Turning Knowledge into SAP Consulting Success: An SAP BusinessObjects Community Podcast Print E-mail

podcastlogo_jonerp.gifPodcast: Listen Now!
Vendor Podcast - Turning Knowledge Into Consulting Success:
Building a Reputation with the SAP BusinessObjects Community
An Interview with Freddie Guerrero of Penitus Global Solutions Hosted by Jon Reed of JonERP.com
Podcast Interview Date: December 11, 2009
View Transcript 

Turning social communities into business wins is still a largely uncharted territory. To actually tell your clients you're reducing their billable hours, and you're doing it by utilizing an online community to solve their problems - that's unheard of. In this SAP BusinessObjects Community Podcast, Jon Reed of JonERP.com asks Freddie Guerrero of Penitus Global Solutions about how PGS has used the BusinessObjects Community (BOC) to improve their knowledge base, increase client wins, and develop industry visibility.  

During this fifteen minute podcast, Freddie also reveals his upfront and transparent approach with clients about PGS' use of the BusinessObjects community. During the conversation, we move into a realization that there is a new way of developing expertise - not through book learning, but through community participation.

Podcast Highlights

:33 How PGS has improved the knowledge base of their consultants and sped up their speed-to-knowledge by using the BusinessObjects Community.

2:25 PGS recently had an example of how they helped a client with an Xcelsius issue using the BusinessObjects Community. The PGS team used the BOC to solve about five different technical issues they were having with Xcelsius.

3:25 Some people worry that spending time online can take aware from your ability to serve customers. But PGS has figured out how to use the BusinessObjects Community to increase their knowledge base and serve customers better. Freddie explains how they get their clients on board with their use of the BOC to reduce their billable hours.

5:24 One of the biggest challenges in any online community is getting started. Freddie tells our listeners how he got started on the Business Objects community, and the best way to get involved.

6:45 It's not always easy to get started posting blogs - so what's the best way to get your feet wet in the BusinessObjects Community?

7:50 One of the most fascinating thing about the BOC is the mixture of those with BusinessObjects backgrounds and those with SAP Business Warehouse backgrounds. How do these backgrounds mix and what are they learning from each other?

9:45 From the individual's vantage point, how do you manage the time constraints of participating? It's not easy to find the time - helping other SCN users can lead to the community "path to recognition" that SCN's Craig Cmehil talks about.

12:05 Freddie's advice on how other users should take advantage of the chance to contribute to the SAP BusinessObjects Community.

12:45 Community participation is a new model for developing expertise. Rather than book learning, it's about becoming an expert through community involvement.

 

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